Return Policy

Our objective is to deliver prompt assistance if a return is necessary. Please review the notes below outlining our return guidelines:

All returns require approval and must be labeled and shipped to the address provided by Total MCltd.

Non-defective merchandise must be unused, in original packaging, and returned within 20 days of purchase. If you received White Glove Service, you may request to keep the original box.

Defective items will be repaired or replaced at the manufacturer’s discretion.

Returns must be sent no more than 10 days after a Return Authorization Number is issued.

Cancellations after shipment may incur all applicable fees.

Prior Authorization

Total MCltd requires a valid Return Authorization Number for all returns. To obtain a Return Authorization Number, please contact us.

Shipping

The customer is responsible for all shipping fees, including delivery to the customer and return shipping to our warehouse. White Glove and related labor service fees are non-refundable. Customers are responsible for packaging the products and any required packaging materials.

Re-stocking Fee

A 15% re-stocking fee applies to returned scooters, and 25% for most other products. Damages and missing accessories will be deducted based on their retail value.

Refund Processing Time

Credits are issued within 2 days after receipt and inspection of the returned item, provided all policy conditions are met. Processing may take longer during peak holiday periods.

Eligible for Return

Custom-built, special orders, Bath & Safety items, or any product labeled non-returnable are not eligible for returns or refunds. Total MCltd aims to keep product images, content, and specifications current, but vendors may update products without reflected site changes. We commit to shipping the latest product available. Small variances in specifications or features that differ from website images or content are not grounds for return.

Pride Lift Chair Cancellation Policy

This policy covers all Special Orders and Builder chairs, including chairs with Heat and Massage features.

No fee if canceled within 24 hours

$50 fee if canceled within 48 hours

25% fee after 48 hours

No returns on the day of, or after, shipping